[ 15. The HSBC Website | Marketing ]

[ The HSBC Website www.hsbc.com ]

Bluetooth is a wireless short range communications technology intended to replace the wires connecting portable and fixed devices, while still maintaining high levels of security. Because Bluetooth is a very widely accepted technology, almost every Bluetooth enabled device can instantly connect to another Bluetooth enabled device within range, anywhere in the world. These ad hoc networks can also be called piconets and use short range radio frequency signals to interact and communicate and Bluetooth communication has a very small power usage, around 2.5mW, and this allows even the smallest devices to be connected, although Bluetooth powers can vary, increasing and decreasing the range as well. Some industrial piconets can range to more than 300metres. One of the most common uses of Bluetooth technology is in mobile phones.

[ In Detail ]
HSBC has trialled a new form of marketing. The large branches at Canary Wharf and on Regent Street spam passers-by with Bluetooth adverts directly to their phones. The practice, often known as 'proximity marketing' [ proximity marketing ] uses a server to detect Bluetooth capable mobile phones in the area. HSBC uses the server to send phones with the facility activated a message asking users to accept a download. If the user accepts, a marketing message is displayed. The branch remembers the phone’s information in an effort not to target the same phone more than is necessary. This is a step forward in technology and a good example of putting the newest technology into a practical application, although if this technique of proximity advertising becomes too proliferant, then users could find themselves walking down any high street with dozens of messages literally spamming their phone with unwanted adverts. HSBC is also up against security concerns about the safety of Bluetooth, where “driveby hackers” can exploit flaws in the signal to steal personal information and make free calls. In addition, users could in the future also be hoarded by the branch and contacted even when not in range of the branch. There is, however a simple solution. Turn off the Bluetooth function on your phone. Another application of Bluetooth in advertising is the possibility of a Bluetooth Billboard, where anyone interested in the contents of the poster advert can hold their phones close to the billboard and choose to receive more information, rather than have it forced down their throats. Even the slight possibility of having competitions or newsletter sign-ups available by simply sending a message to a node in a shop or a billboard is possible for the future. Having the audience choose whether to initiate information would be better accepted than having them bombarded with unsolicited and the majority unwanted adverts.

This is a good example of a non-linear advertising opportunity, immediacy, portability, miniaturisation, proliferation, convenience, democratisation, vertical integration, reach, surveillance and convergence. It is true exploitation of new media technology.

[ 9. The lonelygirl15 Series | YouTube ]

[ The lonelygirl15 Series www.youtube.com/user/lonelygirl15 ]

Another internet phenomenon, lonelygirl15 (the preferred spelling is without any capital letters) is a relatively long-running and very popular Videoblog. The series began back in June 2006, where a 16 year old girl named Bree and her best friend, though not boyfriend Daniel under the anonym DanielBeast regularly posted Vblogs of their life onto YouTube.

[ In Detail ]
Bree first hooked viewers with humorous and engaging videos featuring popular YouTube directors and videos. Under the suspicious alias lonelygirl15, she achieved massive success on YouTube, with 91321 subscribers to her channel, who arduously followed her everyday life through the eyes of a webcam in her room. The widespread availability of good quality digital cameras and webcams and good editing software would have made her series possible and the cheap cost of fast broadband made it possible to both upload and download her movies. Many fans commented on her videos, which she sometimes replied to in the next in her series of blogs, showing that her blogs were not prerecorded, but were genuinely filmed around that time. However, the videos seemed far too regular and well edited to be real, many critics proclaimed, although many many of her closest fans believed that she was indeed a real person. She had her own pet likes and dislikes, and the story became too dramatic to be realistic, and was eventually found out to be an actress named Jessica Rose, with the suspicions about her username being simply a lure to pique the internet community’s interests… even a fan website and a whole section on wikipedia were created for her.
Many fans and viewers made the connection between this and the viral marketing campaign [ viral marketing ] launched by the Blair Witch Project [ Blair Witch Project ] to advertise their movie, and thought it could be a taster for a new television series or an alternative reality game [ ARG ] or possible for some covert online surveillance.
Still as of yet, the monetary purpose of the series is not yet known, as no profit is made from the series, directed by Glenn Rubenstein.

Her series is groundbreaking. It is also a good example of how the internet combined with the huge reach of YouTube can be manipulated to gain massive media interest.

[ 7. The NME Website | Homepage ]

[ The NME Website www.nme.com ]

The NME homepage invites the readers of its magazine, which has tended towards the indie demographic and has swayed away from the wider genre appeal that the magazine first started with, as it has been criticised by the press recently, an example of narrowcasting in progress. It has always been a huge support for upcoming British bands such as Kaiser Chiefs, The Libertines and Franz Ferdinand. The website provides music news, reviews, downloads, merchandise and message boards. The website also features Gig ticket searches, competitions and various feeds from eBay and other mainstream online auctions and shops, to compare prices on certain merchandise without having to leave the site. The large amount of content on the site to do with all aspects of indie music culture has supported NME and made it one of, if not the largest British music magazine. The sorts of Flash animated adverts that are littered around the site are aimed at NME’s target audience and advertise such things as internet and soft and alcoholic drinks.

[ In Detail ]

The Homepage is made up a number of features. The basic layout of the website is a static navigation banner at the top, with links to each different area of the website, and down the right hand side, there is a list of the less frequently visited links and also the featured links. On the left hand side running down most of the centre too is the main content of the website, with hooks and links to various articles and features.
NME, like Xfm has its own radio station and this is available online from the website, on top of that, the listeners can also view immediate full music videos on the radio’s playlist if they register with the site, thus helping NME’s online surveillance and vertically integrating the audience to NME, these are convenient and small files to allow faster downloads, faster satisfaction but less quality. This, coupled with the email newsletter is able to raise awareness of the site, and keep its audience coming back. Also along these lines is the RSS feed that the site has, which feeds information to the audience automatically. NME puts new media technology to its full use, when it holds awards and at many gigs, it is able to transmit these live via webcam [ webcam ] to viewers and listeners on the website.
Adding to the message boards, there is also a section where people can place word adverts free to advertise, usually for band members. This is an added incentive for new bands to align themselves with NME, and through this, vertical integration and a loyalty can grow between NME and bands in question, thus possibly granting NME sneak previews and other things in future.
The NME website is very intent on gaining loyalty with its demographic, and providing a comprehensive one-stop-shop website to cater for all their needs from lifestyle tips to music downloads, showing good use of vertical integration and online surveillance, whilst still keeping the basic interactivity must-haves onsite too.

[ 3. The Channel 4 Site | Skins ]

[ The Channel 4 Skins Section www.channel4.com/skins ]

The Skins section of Channel 4’s website is very different to the rest of the website. As it is supposed to be specifically directed at the target audience, the content is very colloquial and often personally addresses the audience, especially in the character profile pages. This makes the audience feel more friendly towards the characters as it seems as though the characters can open up to them.
Although some of the layout is different, the page still retains the menu at the top containing the different section of the website mentioned earlier. Some of the available features within the Skins section include synopses of past episodes, forums, unseen Skins episodes free to download, episodes available on 4oD [ 4 on Demand ] and most strikingly, a competition page to design Skins logos, films, character costumes and music.

[ In Detail ]
As you arrive at the site, you are immediately greeted by a splash page which specifically lists the content of the site and the certain age restrictions [ 18…oops ] and shows any one of about 8 promotional images and still looks stylised to the Skins website content. The age restriction seems innocent enough, although it could be argued that it also acts as a lure inside, as the perverse nature of the target audience, i.e. teenagers, draws them to look around. Inside, there are 9 links to various sections inside the mini-site. In a cunning pun, the skin [ skin ] is always a modified version of a Logo Entry winning design. The competition was held a few weeks before the show went on air. The competition was open to everyone and served to get the audience interested in the show and participating before it went on air, to build up hype and give the audience a sense that they played a small part in the creation of the show. The standard of entry, however, may have put some people off entering as only the few with an esoteric knowledge of image, video and music editing software such as Abobe Photoshop or Adobe (Formerly Macromedia) Flash really stood a good chance of winning, thus cutting out a large proportion, though not all of the target audience. That said, it in turn raises awareness and interest in these sorts of technologies and new technology as a whole, aiding Channel 4 in other senses as those young filmmakers, for example may want to try their hand in another aspect of filmmaking and participate in FourDocs, etc. This is a good example of democratisation, interactivity, vertical integration and personalisation to a small extent. This also serves as online surveillance as Channel 4 can track the habits, taste and likes of their target audience and target them more accurately and with more precision. This incredible display of democratisation explains why Channel 4’s fans are becoming so loyal – they feel included. On top of this, there are forums which allow for fragmentation and online surveillance, links to MySpace which has become largely integral to targeting the younger generation, sign-ups for free stuff such as free new music downloads and unseen skins episodes, which add to the already existing TV-aired storyline.
The Skins site shows that Channel 4 is dedicated to keeping in touch with its loyal fanbase and likes to hear their ideas and take them on board. This lets the fans know that they are valued by Channel 4 and keeps them interested and devoted to Skins, if not the rest of Channel 4.